ASG Community Gymnastics are a newly formed small charity based in South East London. This will be the second installation of major equipment for our gym from Gymnova. The service received from Gymnova from day 1 to now have been second to none. When we first enquired to companies about equipping our new gym from scratch we did in truth speak to places such as Continental first based on our perception of their prices being more competitive.
Once we then spoke to Gymnova, the comparable difference in service was evident even from our first call. They booked in a member of their team (Phil Nock) to attend our site and give us an honest and in-depth discussion on what we can achieve with the space and budget available. From that moment we didn’t look back and consider any other provider to look after the first stages of our gym.
Phil gave us consistent updates and provided an amazing final design of what our gym can eventually look like along with a first design based on the budget we had to begin with. We went ahead with the installation and the team were fantastic. Our empty shell of a building was transformed to a working gym within 3 days and we were able to start providing the local community with gymnastics.
A year on we now have a further budget to finish the gym off. Because we were provided with multiple designs originally from Phil along with quotes, we were able to know exactly what further budget we needed and how the gym will look when this happens. For that reason, we didn’t need to or want to look elsewhere for our second installation as the work was already done on the first visit and therefore service couldn’t be beaten by anyone else at a later date.
Phil in particular has been the perfect representative for Gymnova, showing honesty, customer care, integrity and knowledge, all of which are very comforting for a customer who has spent over £80,000. This service helps justify the amount based on the qualities mentioned above.
Because of the service received from Gymnova on these 2 occasions, when it comes to even ordering small items such as landing mats or training aids, I will not shop anywhere but Gymnova. You may be able to find these items cheaper online but Gymnova have gained a loyal customer purely on their quality of service which I don’t feel can be matched.
Trustee, ASG Community Gymnastics Club